Did you know you can retrieve your forgotten username?

Did you know…

You can retrieve your forgotten username?


Don’t remember what you set to be your username? Not a problem!  You can reset it quickly and easily!

To retrieve your username:

  • Click the link that says “Forgot Username?” (to the right of the username text box on desktop, and under the password text box on the app)
  • Enter your member number and the security code shown
  • Enter your password and Click “Sign In”
  • You will be sent a one-time password, enter it on your screen
  • You will now be shown your username.

If you have any questions please give Member Services a call at
(479) 649-2060.