Author Archive for Katie Shewmaker

Lobby Precautions (Updated 6/11/20)

Our lobby is once again open for business! For your safety and the safety of our employees, we ask that you follow the following guidelines when visiting the Credit Union:

Please wait on the designated floor markers.

Please follow one-way signs.

Please limit your group size to two persons.

Please leave pets at home.

Update 6/11/20: Masks will be required to enter the building.


Additional Notes for Shared Branching Guests:

The table with shared branching forms has been relocated and is now in the foyer.

Sanitizing wipes will be available for you to sanitize the table before and after you fill out your form.


We greatly appreciate your cooperation as we navigate this temporary new “normal”.


COVID-19 Response and Information

3/27/2020: Shared Branching

If you are one of our many members who use a shared branch to process your transactions, you may find that the branch you typically go to is closed temporarily. Each credit union on the shared branching network offers this service by their own choice and they may choose to close their lobbies due to the ongoing pandemic. Historically, shared branching services have not been available via drive-thru. This may change during this pandemic, but we cannot guarantee that it will.

We understand that this creates a great inconvenience for you, and are very sorry. We’d like to help in any way we can. Please contact us at 479-649-2060 between 7am and 6pm (CST) if you have any issues accessing your account. We have many options for serving you remotely, and we may be able to offer additional concessions as needed.

Additionally, you can keep track of which shared branches are available by using the locator lists (in our mobile app and on the website), or by calling us to check for re-openings in your area.

3/25/2020: Here to Help

At ABFCU, we want each of our members to have financial stability now and in the future. We understand that these are hard times for our members. If you’re having financial difficulties or are concerned about being able to make your loan payments, please reach out to our loan officers to discuss your circumstances. With information changing as rapidly as it is, the best course of action for you is to keep the lines of communication open. We will do everything within reason to help you make it through this difficult time. We also have member services representatives ready to take your calls regarding checking accounts and access to money you have at Arkansas Best Federal Credit Union. Please do not hesitate to call and speak with someone on our team about how we can help.

Call us at 479-649-2060.

 3/18/2020: Lobby Closure

We at Arkansas Best Federal Credit Union are committed to continue serving members throughout the Coronavirus pandemic. As a credit union, we strive to be “people taking care of people.” Because of our dedication to our community and our membership, we will be making some temporary changes in an effort to do our part to help control the spread of COVID-19.

Effective Monday, March 23rd, we will be closing our lobby until further notice. We urge members to use the remote services we have available, or to visit us in our drive-thru between 7am and 6pm (CST).

  • If you are not registered for online banking, now is a great time to begin using that service! (Simply click the “online banking login” button in the upper right corner of our website and select register. You’ll need your member number to complete registration.) This will give you access to person to person transfers, bill pay services, estatements, and much more at no cost!
  • Our network of 55,000 surcharge-free ATMs offers free access to your money virtually anywhere. Use the Co-op and MoneyPass Locator Tools found on our homepage to find a convenient ATM.
  • Our member services representatives are ready during our extended business hours (7am to 6pm, CST) to answer questions or conduct business over the phone or through email. We will continue making transfers, mailing checks, and taking payments over the phone.
  • As always, loan applications can be completed online. A secure loan application is available on our website.

We are also making additional efforts to protect our employees from infection. We have asked our employees to follow the CDC’s guidelines for hand-washing and staying home if feeling unwell.

As an extra precaution, if you choose to visit our drive-thru, we ask that you would take the pen you use with you. We will provide a clean pen for each member.

We recognize that many of our members are and will be negatively affected by the spread of the Coronavirus and/or the precautions that have been taken to slow its’ spread. If you have a loan with us and are having financial difficulties as a result of the pandemic, please let us know. We’d like to do anything we can to help.

A note about Shared Branching: The Shared Branching Network is still up and running, with no intent to shut down at present. It is, however, the responsibility of each credit union to determine for itself what is in the best interest for the community and employees it represents. Therefore, individual branches currently serving as shared branches may limit hours, close lobbies, or restrict traffic flow to their locations. If you routinely utilize a shared branching location to conduct your business, please consider making other arrangements in the event that the branch you use closes. Contact us for help if needed. We are happy to take loan payments via mail and over the phone in addition to our remote services.

Our thoughts are with the many who have been impacted by this situation. Please rest assured that we will continue to do our very best for as long as necessary to contain the spread of the Coronavirus while maintaining the level of service our members can expect from us. We appreciate your membership with us over the last 60 years and wish you health in the coming weeks.

Financial Exploitation

Have you ever wondered why financial institutions are so particular about large wires and withdrawals?

At ABFCU, we want to help prevent the financial exploitation of our members, and the increased security required for unusually large withdrawals and wires is part of how we do that. The number of financial abuse and exploitation incidents associated with large withdrawals and wires is growing, which especially impacts elderly and vulnerable adults.

Financial exploitation can take many forms:

  • Threats of or actual physical, emotional, psychological, or sexual abuse by a person to influence the victim to withdraw assets;
  • Manipulation by a caretaker or relative;
  • Sweetheart scams, where the perpetrator enters the victim’s life as a romantic interest in order to gain influence and eventually financial control;
  • Advance fees for “419” frauds, a popular crime that uses a variety of methods (email, fax, telephone) promising victims a reward in exchange for upfront cash or assistance;
  • Pigeon drops, where a victim is approached by a stranger claiming to have found a large sum of money which they will offer to share with the victim in exchange for a “good faith” deposit;
  • Impersonation of a government agent or authority, such as the IRS or the FBI, stating that the victim has committed a crime requiring payment or restitution;
  • Telemarketing or charity scams, where the victim is persuaded to buy a valueless or nonexistent product, donate to a bogus charity, or invest in a fictitious enterprise;
  • Presentation as a fictitious relative pretending to be in distress or need of cash that must be wired, transferred, or transmitted.

This list is in no way an all-inclusive list, but it does describe some of the most common types of financial exploitation.

We want to help. If you believe you are the victim of financial exploitation, please let our staff know and we will assist in routing the matter to the proper authorities and/or provide any resources at our disposal.

Please be aware that Arkansas Best Federal Credit Union is required by law to report any financial exploitation of an elderly person or a vulnerable adult, as defined by state or federal law. We may also, at our option, report any suspicious transaction to law enforcement as appropriate.

Should you worry about counterfeit bills?

Have you ever wondered if the bills you have received are counterfeit? Maybe a business you have paid pulled out their counterfeit marker to check your bill and your heart raced just a little. Maybe you took some cash from a Facebook Marketplace exchange and it didn’t feel quite right. Maybe you’re confident there is an issue with the bill you have, but you aren’t sure what to do about it. These things happen, and you can do something about it!

The Secret Service has made increased efforts in recent months to educate and notify consumers and retailers alike on identifying and dealing with counterfeit currency. Follow the link to learn more.

If you are interested in this topic, take a look at this press release from the Secret Service as well.

Gift Card Scams

As you do your holiday shopping this year, you may want to pick up a gift card or two (who doesn’t love a gift card!). Did you know that gift cards are susceptible to scams, too?

Here are some common gift card scams and how to protect yourself:

The scammer records the card number and puts the card back on the display. He/she checks the card balance until money is added to the card, then spends the gift card online.

To combat this, simply choose a gift card from the middle or the back of the rack. Pay special attention to the redemption code on the back of the card, and don’t buy a card with an uncovered redemption code. If the gift card is packaged in such a way that the redemption code is not visible, inspect the packaging to ensure it has not been compromised.

The cashier switches the loaded card for a blank card at checkout.

To combat this, match the gift card number on the activation receipt to the actual number on the gift card before you leave the store.

A bot runs through a merchant’s balance check system looking for a gift card with loaded funds. The hacker can then spend the available balance.

To combat this, use your gift cards shortly after receiving them. You can also load gift cards and egift cards into a gift card app or your mobile wallet to monitor balances frequently.

We want you to have a scam-less Christmas season! And if you do need a gift card for someone in your life, remember that ABFCU offers gift cards with no surcharge for members until December 31st.



7 Gift Card Scams You Can Spot and Easily Avoid!: Shelley Hunter-

Holiday Hours

For the 2019 Holiday season, Arkansas Best Federal Credit Union’s business hours will reflect the following changes to our normal hours:

Thanksgiving Day, November 28- closed

Christmas Eve, December 24- drive thru only open 7:30 to noon

Christmas Day, December 25- closed

New Years Day, January 1, 2020- closed

Please enjoy a safe and happy holiday season!

Changes Coming to Online Banking

On November 12, 2019, the online banking service offered through Arkansas Best Federal Credit Union will be undergoing some changes. The purpose of the upgrade is to increase functionality and ease of use for our members, but the modifications will also improve the aesthetics of our online banking portal and our mobile app.

Below you can see a screen shot of a generic dashboard in the old style (first image) compared to the same generic dashboard after the upgrades (second image). You’ll notice that the upgraded version offers Recent Online Activity, Next 15 Days, and Recent Transactions sections on the right of the account summary. These sections are intended to help members manage their accounts more easily, and provide at-a-glance information for members upon logging in. Other functions can be found in the menu bar indicated by three parallel lines in the upper left corner of the screen. You may also notice the tabs available for frequently used functions.

old online banking imagenew online banking image

All of the features available in online banking prior to November 12 will still be available after the upgrade, so the features you currently see when viewing your dashboard (such as write checks or funds transfer) will simply be located within the drop-down menu bar.
As always, we have representatives able to answer your questions over the phone or in person. Please stop by or call (479)649-2060 if you experience difficulties with the upgrade.

Stop Scams Before They Happen

stop sign

Don’t be a victim of scams! They happen every day, and they can happen to you. Fortunately, there are some things you can do to decrease your chances of being a victim of a scam.

NEVER give your account information to someone over the phone.

NEVER accept money from someone you don’t know.

Giving out your Online Banking information and/or allowing someone to use your account makes you liable for the transactions.

If you have a large sum deposited into your account and you aren’t sure why, call us. If it seems too good to be true, it probably is.

If you receive a call from someone claiming to be an ABFCU employee but the call sounds suspicious, do not provide any information. Instead, end the call and call us. We will know if someone was trying to reach you.

We at Arkansas Best Federal Credit Union are committed to helping you avoid being scammed. If you think you are a victim of a scam, give us a call. Let’s work together!