COVID-19 Response and Information

3/27/2020: Shared Branching

If you are one of our many members who use a shared branch to process your transactions, you may find that the branch you typically go to is closed temporarily. Each credit union on the shared branching network offers this service by their own choice and they may choose to close their lobbies due to the ongoing pandemic. Historically, shared branching services have not been available via drive-thru. This may change during this pandemic, but we cannot guarantee that it will.

We understand that this creates a great inconvenience for you, and are very sorry. We’d like to help in any way we can. Please contact us at 479-649-2060 between 7am and 6pm (CST) if you have any issues accessing your account. We have many options for serving you remotely, and we may be able to offer additional concessions as needed.

Additionally, you can keep track of which shared branches are available by using the locator lists (in our mobile app and on the website), or by calling us to check for re-openings in your area.

3/25/2020: Here to Help

At ABFCU, we want each of our members to have financial stability now and in the future. We understand that these are hard times for our members. If you’re having financial difficulties or are concerned about being able to make your loan payments, please reach out to our loan officers to discuss your circumstances. With information changing as rapidly as it is, the best course of action for you is to keep the lines of communication open. We will do everything within reason to help you make it through this difficult time. We also have member services representatives ready to take your calls regarding checking accounts and access to money you have at Arkansas Best Federal Credit Union. Please do not hesitate to call and speak with someone on our team about how we can help.

Call us at 479-649-2060.

 3/18/2020: Lobby Closure

We at Arkansas Best Federal Credit Union are committed to continue serving members throughout the Coronavirus pandemic. As a credit union, we strive to be “people taking care of people.” Because of our dedication to our community and our membership, we will be making some temporary changes in an effort to do our part to help control the spread of COVID-19.

Effective Monday, March 23rd, we will be closing our lobby until further notice. We urge members to use the remote services we have available, or to visit us in our drive-thru between 7am and 6pm (CST).

  • If you are not registered for online banking, now is a great time to begin using that service! (Simply click the “online banking login” button in the upper right corner of our website and select register. You’ll need your member number to complete registration.) This will give you access to person to person transfers, bill pay services, estatements, and much more at no cost!
  • Our network of 55,000 surcharge-free ATMs offers free access to your money virtually anywhere. Use the Co-op and MoneyPass Locator Tools found on our homepage to find a convenient ATM.
  • Our member services representatives are ready during our extended business hours (7am to 6pm, CST) to answer questions or conduct business over the phone or through email. We will continue making transfers, mailing checks, and taking payments over the phone.
  • As always, loan applications can be completed online. A secure loan application is available on our website.

We are also making additional efforts to protect our employees from infection. We have asked our employees to follow the CDC’s guidelines for hand-washing and staying home if feeling unwell.

As an extra precaution, if you choose to visit our drive-thru, we ask that you would take the pen you use with you. We will provide a clean pen for each member.

We recognize that many of our members are and will be negatively affected by the spread of the Coronavirus and/or the precautions that have been taken to slow its’ spread. If you have a loan with us and are having financial difficulties as a result of the pandemic, please let us know. We’d like to do anything we can to help.

A note about Shared Branching: The Shared Branching Network is still up and running, with no intent to shut down at present. It is, however, the responsibility of each credit union to determine for itself what is in the best interest for the community and employees it represents. Therefore, individual branches currently serving as shared branches may limit hours, close lobbies, or restrict traffic flow to their locations. If you routinely utilize a shared branching location to conduct your business, please consider making other arrangements in the event that the branch you use closes. Contact us for help if needed. We are happy to take loan payments via mail and over the phone in addition to our remote services.

Our thoughts are with the many who have been impacted by this situation. Please rest assured that we will continue to do our very best for as long as necessary to contain the spread of the Coronavirus while maintaining the level of service our members can expect from us. We appreciate your membership with us over the last 60 years and wish you health in the coming weeks.