We at Arkansas Best Federal Credit Union are committed to continue serving members throughout the Coronavirus pandemic. As a credit union, we strive to be “people taking care of people.” Because of our dedication to our community and our membership, we will be making some temporary changes in an effort to do our part to help control the spread of COVID-19.
Effective Monday, March 23rd, we will be closing our lobby until further notice. We urge members to use the remote services we have available, or to visit us in our drive-thru between 7am and 6pm (CST).
- If you are not registered for online banking, now is a great time to begin using that service! (Simply click the “online banking login” button in the upper right corner of our website and select register. You’ll need your member number to complete registration.) This will give you access to person to person transfers, bill pay services, estatements, and much more at no cost!
- Our network of 55,000 surcharge-free ATMs offers free access to your money virtually anywhere. Use the Co-op and Allpoint ATM Locator Tools found on our homepage to find a convenient ATM.
- Our member services representatives are ready during our extended business hours (7am to 6pm, CST) to answer questions or conduct business over the phone or through email. We will continue making transfers, mailing checks, and taking payments over the phone.
- As always, loan applications can be completed online. A secure loan application is available on our website.
We are also making additional efforts to protect our employees from infection. We have asked our employees to follow the CDC’s guidelines for hand-washing and staying home if feeling unwell.
As an extra precaution, if you choose to visit our drive-thru, we ask that you would take the pen you use with you. We will provide a clean pen for each member.
We recognize that many of our members are and will be negatively affected by the spread of the Coronavirus and/or the precautions that have been taken to slow its’ spread. If you have a loan with us and are having financial difficulties as a result of the pandemic, please let us know. We’d like to do anything we can to help.
A note about Shared Branching: The Shared Branching Network is still up and running, with no intent to shut down at present. It is, however, the responsibility of each credit union to determine for itself what is in the best interest for the community and employees it represents. Therefore, individual branches currently serving as shared branches may limit hours, close lobbies, or restrict traffic flow to their locations. If you routinely utilize a shared branching location to conduct your business, please consider making other arrangements in the event that the branch you use closes. Contact us for help if needed. We are happy to take loan payments via mail and over the phone in addition to our remote services.
Our thoughts are with the many who have been impacted by this situation. Please rest assured that we will continue to do our very best for as long as necessary to contain the spread of the Coronavirus while maintaining the level of service our members can expect from us. We appreciate your membership with us over the last 60 years and wish you health in the coming weeks.